The terms and conditions in this website will here onwards be referred to as the cheap-tickets-flights User Agreement or simply Agreement. We reserve all rights to update the Agreement whenever we deem it necessary without any prior notice to our users. So we kindly request all our users to go through the terms and conditions of the website every time before making use of the website or its services.If you do not agree to the terms in this Agreement, then you may abstain from receiving our services in any form.
The cheap-tickets-flights.com website is operated by Travelmax LLC, (a Florida Limited Liability Company), Florida Seller of Travel, license number ST39634.
The information published on our website regarding the various flights and its related material is received from third parties for which we cannot be held responsible; we do not guarantee for its accuracy, any data omission or error in them. The exchange rates for international currencies varies from time to time and we will not be liable to any monetary losses incurred by such processes. All prices displayed on the website will be in USD and for international users, the conversion rates may apply as prevailing at the time of confirmation. The deals offered on our website are indicative and subject to availability.
Fare change in the air ticket after reservation and before ticketing is possible for which the users must be prepared. A notification regarding such changes will be sent to the customer by us before the payment process and users will not be charged any excess amount without prior consent. Baggage fees is not a part of the air ticket unless expressly stated.
Class of the ticket is subject to availability and the type of tickets available on a particular flight is not decided by the website but is purely the decision of the airline operator. So kindly visit the website of the airline for further clarifications in this matter before making a booking with us. We cannot be responsible for any wrong choices made by the user.
Every user is notified via a reservation confirmation prior to the ticketing process. And the process is complete only after the passenger receives a ticket number through a verified e-mail address. The ticket confirmation process varies between domestic and international flights. Domestic tickets take between 24-48 hours while international tickets have a longer processing time of around 72 hours.When there is a change in fare of a non-ticketed reservation, the user has every right to cancel the ticket or proceed further with the new fare in effect. For last minute changes in fares and departure timings, visit the airline’s website 72 hours prior to the confirmed departure time.
Cancellation and Changes
Once an air ticket has been issued, it cannot be transferred or refunded. Refunds are possible only if it is refundable ticket. However ticket cancellations within 24 hours of booking are possible when we are contacted directly on the following number (). For other cancellations we do not stand guarantee. To make use of a refund, users will be asked to pay a cancellation fee towards the airline. When a passenger is unable to travel on the specified flight due to unforeseen reasons and has not cancelled their ticket prior to the departure time, then they will forfeit the entire ticket fare and no refund will be entertained in such cases. The reasons could be personal or it can be a delayed boarding, denied boarding.
Once the user receives a confirmed itinerary, they will not be allowed to do a name change or travel date change. Air tickets with a wrong spelling or any other incorrect information will have to be cancelled and a new reservation should be made with the correct details. All of this is subject to availability. In case of non-refundable tickets, the airline will issue a credit to its passenger which will have to be made use of by the same passenger within a stipulated period of time in the same airline. Make a cancellation request with cheap-tickets-flights.com for a credit refund. Any fare differences on future flights on using the credit balance will have to be borne by the passenger. The credit refund policies are completely based on the rules and regulations of the respective airline. For further clarifications contact our customer care experts.
Cancel for Refund
There is a separate processing fee collected by us for processing a refund or a cancellation request. If the airline does not process your request, then we will refund the processing fee. However the service fee collected by cheap-tickets-flights.com during the reservation process is non-refundable.The cancellation of an air ticket will have to be done over phone. A refund request will be taken up if and only if the following conditions are satisfied. 1. Traveler has applied for a cancellation with refund and there is a provision for the same by the airline. 2. Traveler should have applied for the cancellation prior to the departure date and time. 3. Waivers are obtained by the website from the airline to process the cancellation and facilitate a refund. The refund process is completely governed by the rules and policies of the airline and cannot be done within a specified frame of time. Prioritizing queries is not possible since all queries will be processed only in the sequence of their arrival. On receiving a refund request, the airline will send out an acknowledgment notification to the user. Receiving this notification does not imply that the refund is guaranteed. The refund amount will be directly credited to the user after the necessary deductions are made by us and airline in concern. The turn-around time for processing a refund request is generally between 60 and 90 days.
Credit card Authorization
The users of this website cheap-tickets-flights.com hereby authorize the website and its executives to use their debit/credit card information to make a transaction on their behalf. The total fare inclusive of all taxes and other charges will be displayed on our website. The customers will be charged the exact same amount as displayed on the website and we assure that there will not be any discrepancies in this matter. To protect our customers against fraudulent transactions, we make verifications with the banks regarding personal information such as name, contact number, billing address and card details. If the reservation is made on behalf of someone else, the person making the booking will ensure that the terms and conditions of the website are elucidated to them. For third party booking and other bookings all details provided should be accurate, complete and current.
Baggage Policy & Fees
Our website displays air ticket prices which are not inclusive of any baggage fees unless expressly stated. Any extra baggage carried by the passenger is not our liability and any additional costs levied in such circumstances will have to be dealt with by the passenger. You will be asked to pay an extra charge directly to the airline. Airline operators charge between $15 and $200 for any extra baggage and the charges are solely dependent on the weight and size of the excess luggage. We do not have any say in this issue and it is governed in entirety by the rules and regulations of the respective airline.
Credit Card Verification
We try to maintain the reliability of our services by ensuring the safety and security of our customers.In line with that, all details provided by the customers for a ticket booking are verified with a third-party database. Some databases might have not be equipped with your details. In such cases, we resort to contact your credit/debit card providing bank and complete our verification process. We do not do a credit check and this process will not affect the user’s credit rating. According to this Agreement, the user hereby acknowledges for the usage of his/her personal details by the website to provide their services. The website may also resort to sharing these details with a Credit Reference Agency. The information collected from the user will always remain confidential and will never be misused by the cheap-tickets-flights website unless it is required to be submitted to the respective legal authorities.
Passports / Visas / Govt.Issued Photo ID / Health Requirements
Passengers will have to meet the minimum requirements of other foreign countries while in transit or visiting with respect to health, passport or visa. USA/ Canada citizens are required to fly to other countries with their passports in hand for a valid entry, even if there are exceptions. Be prepared to face any challenges with regard to safety, hygiene, food habits and other essentials, as they may be entirely different from what you have seen in America or Canada. Government ID proof may be required in several places such as in the hotel of your stay and other International airports. For any entry requirements into a particular nation, kindly get in touch with the country’s consulate before finalizing your trip.Due to unforeseen circumstances, if you are detained, deported or denied boarding in any country, we cannot be held responsible for a refund. Make sure you have a valid passport and visa before you begin your journey as obtaining these is a lengthy process and there are no shortcuts here.
Entry Requirements for United States
The entry requirements for travelers coming into the United States by air is governed by the laws laid down by the Homeland Security Department of the United States, which is effective from January 23rd, 2007. During an international travel, it is mandatory that both American and Canadian citizens carry their passports for verification purposes. In addition to that, they have to make sure that their passport has a validity of at least 6 months from the date of their return journey reducing delays that arise in the US Immigration.
If any dispute arises between the customer and cheap-tickets-flights.com, then kindly contact our office at (toll-free number) or e-mail us at (e-mail ID) to resolve the dispute in a fair, quick and cost-effective manner. Otherwise, the website will resolve any claim, controversy or dispute arising from the use of the site, the site’s terms and conditions, or the breach, interpretation, termination, enforcement or validity thereof, or the relationship between the customer and the website, in accordance with the subsections below or as otherwise mutually agreed by both the parties in writing.
Submission to Jurisdiction; Governing Law
The above mentioned terms and conditions and the rights of the parties here under shall be governed by and construed in accordance with the laws of the State of Florida, United States of America, exclusive of conflict of choice of law rules. The customer agrees that any claims shall be brought into a court located in Hillsborough County, Florida, United states of America. All claims must be brought to court within two (2) years from the date on which such claim arose or accrued, unless otherwise prohibited by the applicable law.
Filing Claims in an Improper Manner
The Claims brought against the website must be resolved in accordance with the “Dispute Resolution” section. All Claims that do not conform to this section shall be considered improperly filed and void. If the customer’s Claim is not in accordance with this section, then the website may recover from the customer the attorney fees on behalf of the website and costs up to $10,000, provided that the website will notify the customer in writing that the Claim was improperly filed, and the customer should promptly withdraw the Claim.